Synopsis
This Mexico retail customer was seeking a solution to the challenge of managing their last mile services, including container and yard management, equipment coordination, and reporting.
Customer Overview
- Industry: Retail
- Annual Business Volume 2012: 14,500 FEU’s
- Origins: Global
- Destination: Mexico Distribution Centers
- Relationship with M&H Haulage Group began in 2006
SERVICE REQUIREMENTS
- On time deliveries to Mexico Distribution Centers by PO/Containers
- Ensure equipment is available with a 24 hour lead time
- Manage facility docs to ensure merchandise delivery
- Empty equipment returns (on-time) to avoid demurrage
- Yard equipment management
Challenges
- No set delivery of equipment
- High volume of equipment at peak times congesting docs/yard
- Not enough power units and chassis to move equipment
- Eliminate demurrage – equipment staying for prolonged periods of time (FIFO controls)
- Required available equipment at all distribution centers
M&H Haulage Group Solutions
- Container Manager
- KPI Management
- Document Management
- Dedicated equipment (Chassis and Power Units)
- Terminal and Doc. Distribution Management
- Added In-house DC Management
Benefits
- 100% delivery on time per day KPI’s achieved
- 99.5% On schedule deliveries
- 0.049% Demurrage on empty returns